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COVID-19 Response

How We’re Serving You | Economic Impact Payments | Help for Businesses | Financial Safety | More Info

We are continuing to monitor and follow guidelines from the Centers for Disease Control and Prevention (CDC), as well as local, state, and public health authorities. Social distancing is highly encouraged to help contain the spread of the Coronavirus. As such, we have adjusted our customer service methods to help protect the health and safety of our employees, customers, and the community we serve.

How We’re Serving You

In Person

Due to the rising number of coronavirus cases, it is out of abundance of caution, and for the safety and well-being of our employees and customers that all branch offices will return to drive-thru-only services for in-person transactions effective Thursday, November 12, 2020, until further notice. Lobby access will be available by appointment only.

As a reminder, our drive-thru hours are as follows:

  • Monday-Thursday 7:45 a.m. to 5:00 p.m.
  • Friday 7:45 a.m. to 6:00 p.m.
  • Saturday 8:00 a.m. to 12:00 p.m. (Prewitt & Eubank drive-thrus only)

For the safety of customers and employees, we have adopted the following practices:

  • Lobbies are marked to encourage social distancing.
  • Our facilities are sanitized each day.
  • Hand sanitizer is provided in all lobbies.
  • All customers and employees will have their temperatures checked and logged.
  • Safety masks are permitted but not required.  You may, however, be asked to remove it temporarily for identification purposes.

By Appointment

The bank is fully operational and ready to assist with customers’ banking needs. If you need to apply for a loan, open an account, access your safe deposit box, or need other specialized care that is best done in person, please contact a banking representative at 606-679-9361 or 1-800-679-9361. We will be happy to schedule an appointment to assist you as promptly as possible. If you need to talk with a specific employee, you may use this list.

Digital Banking Options

For the safest and most convenient banking experience, we encourage you to access your account(s) from home using Cumberland Security Bank’s digital banking services, which allow you to:

If you need assistance accessing, using, or registering for these services, please contact us at 606-679-9361 and select option #2.

Also, please remember that our ATMs at all branch locations are capable of accepting deposits.

Economic Impact Payments

(Updated as of 4/6/2020)

On March 30th, the Treasury Department and the Internal Revenue Service announced that distribution of economic impact payments would begin within three weeks and would be distributed automatically, with no action required for most people. The IRS will calculate and automatically send the economic impact payment to those eligible.


  • Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment as listed below.
      • $1,200 for individuals
      • $2,400 for married couples
      • Up to $500 for each qualifying child
  • For filers with income above those amounts, the payment is reduced by $5 for each $100 above the $75,000/$150,000 thresholds.
  • Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.
      • The IRS will use the information on the Form SSA-1099 or Form RRB-1099 to generate Economic Impact Payments to recipients of benefits reflected in the Form SSA-1099 or Form RRB-1099 who are not required to file a tax return and did not file a return for 2018 or 2019. This includes senior citizens, Social Security recipients and railroad retirees who are not otherwise required to file a tax return.  Since the IRS would not have information regarding any dependents for these people, each person would receive $1,200 per person, without the additional amount for any dependents at this time.
  • Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible.

Note: IRS will determine amounts based on either 2019 or 2018 filed tax returns.

Payment Distribution

  • The IRS will calculate payment amounts using your 2019 tax return.  If you have not yet filed your 2019 return, information from your 2018 return will be used instead.
  • The economic impact payment will be deposited directly into the same banking account reflected on the return filed; otherwise, a check will be issued.
  • For security reasons, the IRS plans to mail a letter about the economic impact payment to the taxpayer’s last known address within 15 days after the payment is paid. The letter will provide information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure, they’re receiving a legitimate letter, the IRS urges taxpayers to visit first to protect against scam artists.

The IRS has established a special section on its web site focused on steps to help taxpayers, businesses and others affected by the coronavirus.  For details, visit

For a list of frequently asked questions regarding the economic impact payments, visit

Help for Small Businesses and Non-Profits

The U.S. Small Business Administration (SBA) offers Economic Injury Disaster Loans (EIDL) to help businesses survive until normal operations resume after a disaster. They may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. We encourage all businesses with potential cash flow issues caused by the coronavirus to explore this option.

These loans offer:

  • Amounts up to $2 million
  • Interest rates of 3.75% for small businesses and 2.75% for non-profits (as of 3/27)
  • Repayment terms of up to 30 years

You may be eligible for an EIDL if you are located in a declared disaster area and are one of the following types of businesses:

  • Small Business
  • Small agricultural cooperative
  • Most private nonprofit organizations

Further details are available at

Apply online at

We understand this is a difficult time for our local businesses. Our commercial lenders Mark Ross and Ben Wilburn are here to help you with any questions you have or with any of your business concerns. Please contact us today!

Mark Ross

Ben Wilburn

A Reminder About Your Financial Safety & Security

In light of recent developments related to the coronavirus, the Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money. The FDIC is also warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes.

More Information

We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as the need arises.
For additional information about COVID-19, visit the Centers for Disease Control (CDC) at

For information about coronavirus in Kentucky, visit

If you have any questions, please contact Cumberland Security Bank at 606-679-9361 or 1-800-679-9361. We value your relationship and appreciate your understanding.