Online Banking Security
Our Online Banking system uses many lines of defense to protect your account information. From authentication, SSL, exclusive encryption software, high-end firewalls, and automatic sign-off, your information is always safe -- its like having a bank vault online.
SSL stands for "Secure Socket Layer." This technology allows users to establish sessions with secure Internet sites - meaning they have minimal risk of external violation. Once inside the Online Banking site, our use of SSL technology keeps you and your account information secure.
Encryption turns meaningful words and phrases into coded language. Everything that you do during your Online Banking session becomes a string of unrecognizable numbers before crossing the Internet. Your account information will read as gibberish to everyone but you and our financial institution. All of your Online Banking sessions will be encrypted. We employ the strongest forms of cryptography that are commercially available for use over the Internet.
We take numerous steps to keep your account information secure. However, you must take precautions as well. Follow these tips to increase your online security:
General Computer/Network Security
General Online Security
Password Best Practices
Cumberland Security Bank and Your Log-In Credentials
We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact us at (606) 679-9361 to report the incident. We may, however, request your access ID, social security number or other personal information to verify your identity if you contact us requesting assistance with online services.
Reporting Suspicious Activity
If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship to Cumberland Security Bank, call (606) 679-9361 or visit your local branch.
Consumer Protection Regulation E
Regulation E provides rules for error resolution and unauthorized transactions for electronic fund transfers, which includes most transactions processed online. In addition, it establishes limits to your financial liability for unauthorized electronic fund transfers. These limits, however, are directly related to the timeliness of your detection and reporting of issues to Cumberland Security Bank. For this reason, we encourage you to immediately review your account statements and to regularly monitor your account activity online.
The "Electronic Fund Transfers" disclosure provided to you at the time of account opening provides detailed information. We will provide to you, upon request, a free printed copy of this disclosure.
Note: Regulation E does not apply to business accounts.
Additional Information for Business Users of Online Services
Due to their size and frequency, business transactions are inherently more risky than consumer transactions. In recent years, there has been an increase in the number of online corporate account takeovers and unauthorized online fund transfers involving business accounts.
Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as those of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls would help to reduce these types of crime.
Recommended enhanced controls for businesses: