Security Bank 107 South Main Street Somerset, KY 42501
Copyright 1998-2013 Cumberland Security Bank. All rights reserved.
to Cumberland Security Bank's Mobile Banking
How much does this service cost?
There is currently no charge associated with the service. However, there may be
charges associated with text messaging and data usage on your phone. Check with
your wireless phone carrier for more information.
Is it secure?
Yes, the mobile banking service utilizes best practices from online banking,
such as HTTPS, 128-bit SSL encryption, PIN, or password access and application
time-out when your phone is not in use. Only the phones that you personally
enroll in the service can access your accounts. In addition, no account data is
ever stored on your phone. And in the event your phone is lost or stolen, the
service can be immediately disabled by either going online to the Mobile
Banking enrollment website or calling us.
Despite the built-in security features of mobile banking, it is a best practice
to install software on your phone to prevent viruses, spyware, and other
malicious software from compromising your phone. Smartphones are susceptible to
the same security risks as computers, so the same precautions must be taken to
protect them as well.
Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T,
Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll,
select 'Other' and try the Mobile Web option, or check back later, as new
carriers will be added over time.
Do I need a text message or data plan?
Yes, a text messaging and/or data plan is typically needed, as data usage can
become expensive without them. Please check with your wireless carrier for more
I'm not enrolled for Online Banking. Can I still use
You must first enable your bank account(s) for Online Banking before using
What is Activation?
Activation is a one-time process that helps ensure your security. After you
enroll a phone, you will receive an activation code which will be required to
begin using Text or Mobile Banking on your device. We recommend you print your
activation code and installation instructions for easy reference during
What is Cumberland Security Bank Mobile Banking?
Mobile banking gives you access to your accounts from your mobile web browser
or a downloadable mobile banking application, depending on your preference and
your phone capabilities. Both options allow you to view account balances,
search recent account activity, transfer funds, and find nearest ATM or branch
locations anytime, anywhere.
How do I access Mobile Banking on my phone's browser?
After successful activation, your phone will receive a text message with your
Mobile Banking URL. You can visit the site at any time at
Alternatively, you may simply visit www.csbweb.com and click “Mobile”
next to the Online Banking link.
How do I sign up for Mobile Banking?
Sign in to Online Banking on your computer and choose the User Services page.
Under the Manage Account section, select the Mobile Enrollment option. Enroll
your mobile phone and follow the activation instructions.
I activated Mobile Banking on my phone's browser. Why
am I being asked to activate again?
At the time of activation, a "cookie" is stored on your phone's
browser which allows the Mobile Banking system to remember that you activated.
The cookie is only visible by the Mobile Banking system and does not contain
personal information. Some phones may require you to enable cookies or
periodically erase them, requiring reactivation. If you are experiencing this
issue, check your phone settings to ensure that cookies are enabled. If cookies
are enabled and the issue persists, please contact your mobile network carrier
for cookie support information on your mobile phone. If you would like to
reactivate, text R or RECOVER to 96865.
How do I optimize my mobile web experience?
Ensure your phone's browser has cookies enabled. In addition, enable
stylesheets for the best viewing experience.
Is Mobile Banking supported on my phone?
Mobile Banking is supported on most all phones with a mobile web browser that
supports cookies. In addition, the downloadable application (available from the
Mobile Banking site on your phone --
is supported on the following devices:
BlackJack II i617
Apple Devices – Mobile Banking supports all iPhone devices.
Android Devices – A Mobile Banking application for Android™ phones is available in the
Google Play Store.
How do I install the downloadable application?
For iPhone® and supported BlackBerry® devices:
- Your phone will receive a text message from 96865. Select to view (or open)
the message (you can also view it later by going to your phone's text message
- Select the URL link --
-- in the text message. This is typically done by selecting a command on your
phone's menu, such as "Connect" or "Go To."
- You will then be brought to the Mobile Banking home page. If your phone is
supported for use with this application, you will see a Download link.
Click this link to download the application.
- When finished, you will be notified that the download completed.
- Open the CSB Mobile app. On the activation screen, choose “I have
one” and then enter your cell phone number and the activation code you
received when you enrolled in Mobile Banking.
- After launching the application for the first time, you may be asked to
give permission to access the data network. You will need to grant permission
in order to proceed.
- Blackberry Users with Supported Devices: Your default browser needs
to be set to Internet browser instead of the Blackberry browser in order to
download this app.
- Go to the Google Play Store and search for Cumberland Security Bank.
Download and install the CSB Mobile application.
- Open the CSB Mobile application. On the activation screen, choose “I
have one” and then enter the activation code you received when you
enrolled in Mobile Banking and your cell phone number.
- You are now activated to use the application!
What is Cumberland Security Bank Text Banking?
Text banking gives you access to your accounts via text (SMS) messages on your
phone. It's a fast, easy way to look up account balances or recent account
history by sending a text command to a shortcode.
What is Cumberland Security Bank shortcode?
All text messages should be sent to 96865.
Can I use both Text Banking and Mobile Banking on my
Yes, you can use both options from the same phone. To do so you will need to
activate each option on your phone prior to use.
Is Text Banking supported on my phone?
Text Banking will work on any text message (SMS) capable phone from one of our
Will I receive unsolicited text messages?
No. You will only receive messages when you specifically request them with one
of the Text Banking commands.
What are the Text Banking commands?
NOTE: You can check for additional available commands by activating your
phone and sending C to 96865.
| Summary of available balances for all accounts
| Balance (Specific account)
| B #
| Receive the balance of a specific account using the account
number assigned by Text Banking. Example - B 1
| Summary of recent transactions per account
| History (Specific account)
| H #
| Receive the transaction history of a specific account using
the account number assigned by Text Banking. Example - H 1
| List of available Text Banking commands
| Help content for Text Banking
| Receive a URL for the Cumberland Security Bank Mobile Browser
| De-activate all Cumberland Security Bank text services
I enrolled my phone number but did not receive a text
message. What should I do?
Typically you should receive a text message within a few minutes after
enrolling, however sometimes mobile carriers experience delays which slow down
text message delivery. While waiting, make sure you phone has wireless signal.
In addition, be sure you entered the correct phone number on the enrollment
site. If you still do not receive it, contact your wireless carrier to be sure
text messaging is enabled on your phone.
I received an activation code but never used it.
What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If
you need a new one, return to the Mobile Banking enrollment site (called the
Mobile Banking Center) and request a new activation code.
What happens if I get a new phone or change phone
If you get a new phone or change phone numbers, be sure to return to the Mobile
Banking website via your PC and update your phone profile in the Mobile Banking
Center. We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile Banking or Text Banking on
more than one phone?
Yes. Visit the Mobile Banking Center and simply enroll
(and then activate) another phone number.
I activated Mobile Banking on my phone's browser.
Why am I being asked to activate again?
At the time of activation on your phone's browser, a cookie is generated which
always tells the Mobile Banking system that you activated (thus allowing you to
proceed to the sign on screen). However, some mobile phones will periodically
erase all cookies, requiring you to reactivate.
What if my device is lost or stolen?
If you are concerned about misuse of your phone, contact your mobile service
provider immediately to stop all wireless service. Additionally, sign on to
Online Banking and disable or remove your phone.
Do I need to re-enroll into mobile banking after I
purchase a new phone?
Yes. You must re-enroll into mobile banking after you purchase a new phone.
Sign in to Online Banking on your computer and under User Services choose the
Mobile Enrollment option. Enroll your mobile phone and follow the activation
Do password reset requirements for online banking
affect my ability to perform mobile banking functions?
Cumberland Security Bank requires online banking customers to reset their
password periodically. If you do not reset your online banking password as
required you will be unable to perform certain mobile banking functions.
parts of the Mobile Banking mobile web browser (WAP). Users can manually
- Press the “Menu” button to open the BlackBerry’s main
- Click “Browser” to open the BlackBerry web browser.
- Press the “Menu” button again while in the browser.
- Select “Options” and click “Browser Configuration.”
- Press the “Menu” button.
- Select “Save” to save your settings.
Please Note: In order to use mobile banking you must disable the
BlackBerry default browser and enable the Internet browser.