Privacy & Security
We understand how important it is to our customers that private customer
information is kept confidential. We are committed to protecting and managing
your information and would like to take this opportunity to describe how
Cumberland Security Bank gathers, retains, and protects the security of your
In order to give you, our customer, the best possible service and products,
we must collect and maintain certain information. For example, information such
as your birth date and social security number assures that only you receive
your financial information. We know that you are concerned about the privacy of
this information, so we want you to know what our policies and practices are in
relation to our web site and web banking products.
PERSONAL INFORMATION YOU CHOOSE TO SUBMIT
When you access our web site, you may choose to send us personal information.
- An email address, so that we can send you information about a product or
- Your account number and/or social security number to access restricted
online banking areas of our web site.
If we request personal information, it is for a specific purpose of managing
access to certain web pages, or to provide you with services that you have
requested. Any personal information that you submit is used for specific
intent. You may choose to submit this information; however, if the information
is required (such as for CSB Online Banking access), and you choose not to
submit it, you may not be able to complete a specific activity.
NOTICE REGARDING INACCURATE INFORMATION
As a participant in the consumer reporting system, we furnish information about
our experience with you to consumer reporting agencies. These consumer reports
allow us to make credit and other opportunities available to you. If you
believe that we have furnished information to a consumer reporting agency that
is inaccurate please notify us at the following address and identify the
specific information that is inaccurate.
Cumberland Security Bank
Attention: Loan Servicing Dept.
P.O. Box 70
Somerset, KY 42502-0070
Please include any supporting documentation with your dispute.
LINKS TO OTHER WEB SITES
There may be other links on our web site that will enable you to access other
services or features outside of our control. We are not responsible for the
privacy or content of these web pages on these other sites.
CHILDRENS ONLINE INFORMATION PRIVACY
We respect the privacy of our children, and we comply with the practices
established under the Childrens Online Privacy Protection Act. We do not
knowingly collect or retain personally identifiable information from consumers
under the age of thirteen.
Please note that e-mail is not necessarily secure against interception and that
e-mail features in the Contact Us section of this web site are not
encrypted. Therefore, personal, non-public information such as social security
numbers, account numbers, and account balance amounts should not be included in
email correspondence unless encryption is used.
WHAT YOU CAN DO TO HELP
Cumberland Security Bank is committed to protecting the privacy of its
customers. Customers can help by following these simple guidelines:
- Protect your account numbers, plastic card numbers, PINs (personal
identification numbers) or passwords. Never keep your PIN with your card, which
can provide free access to your accounts if your card is lost or stolen.
- Use caution when disclosing your account numbers, social security numbers,
etc. to other persons. If someone calls you explaining the call is on behalf of
Cumberland Security Bank and asks for your account number, you should beware.
Cumberland Security Bank staff will have access to your information and will
not need to ask for it.
- Keep your information with us current. If your address or phone number
changes, please let us know. It is important that we have current information
on how to reach you. If we detect potentially fraudulent or unauthorized
activity or use of an account, we will attempt to contact you immediately.
- When conducting business over the Internet, always use a secure browser
and exit online applications as soon as you finish using them.
- Protect and properly dispose of your account records.
- If you believe you are a victim of fraud or identity theft, please contact
us at (800) 679-9361 for assistance, which may include placing holds on your
Cumberland Security Bank and its subsidiaries understand that you have chosen
us as your trusted financial partner. We value our relationship with you, and
take this trust seriously. You may be assured of our full compliance with
privacy requirements in order to maintain this valued relationship.
No provisions contained herein shall be determined to change or alter any other
contracts or policies between Cumberland Security Bank and its customers. We do
not warrant the adequacy or completeness of information on our web site or
other web sites linked to from our web site. We make every effort to have
accurate information on our web site; however, we expressly disclaim any
liabilities for any errors or omissions.